You work the new messages. We work the silent ones.
It listens on the lines your buyers already use, keeps the register, and picks up every thread your team drops.
Follow-up
Two quiet days, one specific nudge, a purchase order.
The agent knows what was quoted, to whom and when. The follow-up says so.
Sales teamTue 11:02
LED panel 2x4, 40W: $38 each for 480 pcs, delivered Columbus.
2 days, no reply
AgentThu 09:30
Hi Priya, checking in on Tuesday's quote for the 480 LED panels at $38. Stock is held through Friday. Want me to reserve it?
BuyerThu 10:14
Yes please. PO coming this afternoon.
Three moments where deals die. It owns all three.
Lapsed01
The regular who went cold
“Ridge Builders used to order every month. Nothing since August.”
It notices the gap against their own rhythm and puts a live thread back in your salesperson's hands.
Incomplete02
The detail holding up the quote
“No size, no grade. How do I price this?”
It asks the missing question the moment the inquiry lands and completes the requirement.
Unanswered03
The quote with no reply
“Sent the rate Tuesday. Still nothing.”
It follows up on your cadence, citing the rate and the date. Never a generic reminder.
You decide when it speaks.
Every contact sits in one of three modes. Standby while your team is replying, Cover when a thread goes quiet, Off for the accounts you keep to yourself.
| Contact | Right now | Mode |
|---|---|---|
| Cascade Lumber | Maria is replying | StandbyCoverOff |
| Northline Electric | Maria is replying | StandbyCoverOff |
| Hearth & Grain | Agent covering | StandbyCoverOff |
| Brightway Contractors | Key account, owner only | StandbyCoverOff |
The record underneath. Written as it happens.
Party, requirement, quote, what is pending and how it ended. Nobody on your team types any of it. They just talk to buyers.
- Party
- Northline Electric · Priya Shah, purchasing
- Requirement
- LED panel 2x4, 40W · 480 pcs · Columbus by Nov 3
- Quote
- $38.00 each · $18,240 · sent Tue by Devon
- Pending
- Buyer reply · 2 days · reminder Thu 9:30 AM
- Outcome
- Close-Won · PO #4471 received Thu
See your sales floor without asking for a report.
Maria Reyes29/31 answered · 4 chased
Devon Clark17/24 answered · 1 chased
Sam Ortiz18/19 answered · 6 chased
Quotes open
0
Regulars quiet
0
Live this week. No IT project.
01Day 1
Send your item list
One file
02Day 1
Share past conversations
A month of chats
03Day 2
Connect one line
10 minutes
04Week 2
Open the morning screen
Every day after
“Earlier, a silent customer was just forgotten. Now we know who needs attention and when to reach out again.”
Owner, hardware distribution business
Your first 14 days are on us.
Connect one sales line today. Keep it only if it brings orders back.