70+
trading and distribution businesses live today
+12%
best conversion gain, from collecting requirements up front
30%
fastest response-time improvement recorded
7
sectors, one pattern: the silence
Quotes were chased hard until the buyer went quiet — then not at all. Now a cadence sits behind every open quote.
Half the inquiries arrived incomplete, so replies came hours late. The missing question now gets asked immediately.
A party that's fallen out of rhythm is now visible — and gets a conversation before the season, not a post-mortem after.
Size, GSM, reams and mill were agreed in chat and recorded nowhere. Once every inquiry hit the register, the quiet ones became visible.
Reading the part number, checking the make, finding the rate — that now happens as the conversation happens.
Half the delay was never pricing — it was chasing size, quantity and delivery from the buyer.
Property type, area, issue and locality are captured up front, so the first call is about the job and the price.
"The deals were never the problem. The silence was."
Each figure compares the customer's own inquiry, quote and order volumes the quarter before going live against the quarter after. Names withheld at their request; reference calls available under NDA.
Real experiences from businesses using TradeAssist.
“We were losing inquiries simply because nobody followed up after sending the rate. TradeAssist made those conversations visible.”
Timber Trader
Timber & Wood Trading
“The biggest difference is speed. We know what the customer needs before we call them back, instead of going back and forth.”
Lighting Distributor
Decorative Lighting
“Earlier, a silent customer was just forgotten. Now we know who needs attention and when to reach out again.”
Hardware Trader
Drills & Hardware Distribution